Privacy Policy

Last Updated: January 2025

1. Information We Collect

Personal Information

When you use our IT services, we may collect:

• Contact details (name, email, phone number, address)
• Device information (computer specifications, network details)
• Service requirements and technical issues
• Payment information for billing purposes

Technical Data

During service provision, we may access:

• System logs and error reports
• Software configurations and licenses
• Network setup and security information
• Backup data when performing data recovery

2. How We Use Your Information

We use collected information to:

• Provide and manage IT support services
• Diagnose and resolve technical issues
• Install and configure software/hardware
• Maintain network security and performance
• Process payments and send service updates
• Comply with legal obligations

3. Data Protection & Security

We implement industry-standard security measures:

• Encrypted data transmission during remote support
• Secure storage of client information
• Regular security audits and updates
• Limited access to sensitive data
• Secure disposal of temporary files

4. Data Sharing & Disclosure

We do not sell your data. We may share information with:

• Trusted third-party software vendors for license validation
• Payment processors for transaction completion
• Legal authorities when required by law
• Other IT professionals with your explicit consent

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent for marketing communications

6. Data Retention

We retain data only as long as necessary:

• Service records: 3 years for warranty purposes
• Financial records: 7 years for tax compliance
• Technical data: Until service completion
• Marketing data: Until consent withdrawal

7. Cookies & Tracking

Our website uses cookies for:

• Website functionality and performance
• Google Analytics for visitor insights
• Form submission and user preferences

8. Third-Party Services

We use these trusted services:

• Google Analytics for website analytics
• Gmail/Google Workspace for communication
• Payment processors for transactions
• Remote support tools for IT services

9. Changes to This Policy

We may update this policy. Continued use of our services constitutes acceptance of changes.

10. Contact Us